Designed for Support Coordination Teams, Recovery Coaches, and disability providers wanting to strengthen practice, improve compliance, and build confidence managing complex participants.

What This Workshop Includes: Practical Skill Development

• Real-world strategies for managing complex and high-risk participants

• Navigating crisis situations and safeguarding considerations

• Building effective provider networks and MDT collaboration

NDIS Best-Practice & Compliance

• Interpreting NDIS legislation and operational guidelines in practice

• Documentation standards and audit-ready case notes

• Understanding reasonable & necessary decisions and funding utilisation

Case-Based Learning

• De-identified case scenarios for group problem-solving

• Interactive discussion around barriers, risks, and solutions

• Guidance on escalation pathways and advocacy approaches

Capacity Building for SC Teams

• Role clarity and scope boundaries for Support Coordinators

• Preventing burnout and maintaining professional boundaries

• Time management and caseload sustainability strategies

Tools & Resources

• Practical templates and frameworks

• Checklists for complex case management

• Recommended workflow systems and tracking methods

Outcomes for Your Team Staff will leave with:

• Greater confidence managing complexity

• Clearer understanding of compliance obligations

• Improved decision-making frameworks

• Stronger collaborative practice skills

• Practical tools they can implement immediately