Designed for Support Coordination Teams, Recovery Coaches, and disability providers wanting to strengthen practice, improve compliance, and build confidence managing complex participants.
 
What This Workshop Includes:
Practical Skill Development
Real-world strategies for managing complex and high-risk participants
Navigating crisis situations and safeguarding considerations
Building effective provider networks and MDT collaboration

NDIS Best-Practice & Compliance
Interpreting NDIS legislation and operational guidelines in practice
Documentation standards and audit-ready case notes
Understanding reasonable & necessary decisions and funding utilisation

Case-Based Learning
De-identified case scenarios for group problem-solving
Interactive discussion around barriers, risks, and solutions
Guidance on escalation pathways and advocacy approaches

Capacity Building for SC Teams
Role clarity and scope boundaries for Support Coordinators
Preventing burnout and maintaining professional boundaries
Time management and caseload sustainability strategies

Tools & Resources
Practical templates and frameworks
Checklists for complex case management
Recommended workflow systems and tracking methods

Outcomes for Your Team
Staff will leave with:
Greater confidence managing complexity
Clearer understanding of compliance obligations
Improved decision-making frameworks
Stronger collaborative practice skills
Practical tools they can implement immediately